Support

I've forgotten my PIN code, what do I do?

Fret not! Please get in touch with us through First Card app, our online service or by calling our customer support. Contact details can be found further down the page.

How many times can I enter the wrong PIN code before the card is blocked?

The card is automatically blocked after three failed consecutive attempts to enter the PIN code during the life span of the card. Please get in touch with us through First Card app, our online services or by calling our customer support. Contact details can be found further down the page.